Bulletins

Due to construction at the intersection of St Clare Ave and Lemarchant Rd, Route 11 is unable to service stops 2850 by St. Clare's Hospital and 2930 opposite St. Clare's Hospital. Going toward downtown, Route 11 will travel from St Clare Ave, Ricketts Rd, Campbell Ave, Lemarchant Rd and Barter's Hill to regular route. Customers can use Stop 2845 (St Clare Ave before Ricketts Rd). Going toward the Avalon Mall, Route 11 will travel Barter's Hill, Lemarchant Rd, Campbell Ave, Ricketts Rd and St Clare Ave to regular route. Customer can use Stop 2935 (St Clare Ave after Golf Ave).

No weather-related bulletins have been issued. In the event that we would ever have to suspend service, we endeavour to provide two hours notice through our website, text alert service and Ride Guide (709) 722-9400.

Our new hybrid buses are configured a little differently than our other wheelchair accessible buses and as a result, we have updated our stroller policy with respect to hybrid buses. When bringing a stroller on board a hybrid bus (identified by a hybrid decal on the outside of the bus), the stroller can be parked in the area directly behind the accessible wheelchair area. Please note, however, on this model of bus the stroller parking area can only accommodate strollers that are a maximum of 20 inches wide. Larger strollers will require the child to be removed from the stroller and then the stroller is to be folded and stowed. For full policy details, visit metrobus.com/Policies.

Children under 12 ride free, but please note... Effective September 5, 2022 children aged 9 to 11 will be required to present an mCard when boarding, or will have to pay cash fare to ride. To receive your free mCard... Visit our Customer Service Centre at 25 Messenger Drive and bring with you proof of age - a birth certificate along with one other piece of ID that matches the name on your birth certificate (MCP, school ID, etc). The child rider will have to attend so that we can take a current picture and print it on the mCard. Once your eligibility to ride for free has been confirmed, we will provide you with a free mCard containing your photo that you can use to ride with Metrobus until you turn 12 years of age. Customer Service Centre Hours Weekdays - 7:30a to 7:00p Weekends - 10:00a to 5:00p Questions? If you have any questions, please contact us at 722-9400.

A Transit Queue Jump lane is now operational at Freshwater Road and Stamps Lane. Please don't follow a bus through the intersection on the transit priority signal - doing so would be going through a red light! For more details, visit https://vimeo.com/535948409. Please do not follow a bus through the intersection on the transit priority signal - doing so would be going through a red light.